Easy Spa Parts values your privacy and your business. The information you give us will only be used to help serve you as our customer. We will not sell or give your information to a third party for any reason, unless legally required to do so.
• We charge you what the carrier charges us. (No extra markups for shipping or handling.) For standard part orders the maximum charge is $9.75. If the carrier charges less, we charge you less. If they charge more, we pay the difference. (Because of size or weight spa covers, large jet pumps, motors, and most wood products are excluded).
• We keep spa chemical prices as competitive as possible. Because of the weight involved, the maximum shipping charge for orders that include spa chemicals is $12.75
• Reorders of filters, ozone generators, or Vision Sanitizing Cartridges ship freight prepaid.
• If the parts you request are in stock, all orders received by 2 PM will ship by 4 PM the same business day. (Weekends excepted). Packages ship via either U.S. Priority Mail or UPS Ground service. Other shipping arrangements are available at your request. Please call to discuss them; (866) 418-1840 toll free.
• We realize that mistakes can be made in diagnosing problems or ordering new parts for your spa. Unused parts may be returned for full credit, if arrangements are made within 90 days of the original purchase. We ask only that you pay for shipping in both directions. Credit will be issued in the same way the original purchase was made. Simply call us to explain the situation, and arrange for the return of your unused parts.
• For orders where we made the mistake, will pay for shipping in both directions. Simply call us to explain the situation.
We aren't perfect; but we try. If there is an error on an order please contact us and we'll correct it immediately!
“I feel like you are my personal hot tub repairman. You have probably saved me hundreds of $$$. Sending two parts to try and “just send the one back that doesn’t fix the problem”, and “call me when you get the part, I’ll tell you what to do” is unheard of in today’s world!!!
- Carole M.
“Your service has been heaven sent, especially when I had trouble and you stood by me and held my hand. Since I"m in the Northeast, our winters are snowy and cold, but Easy Spa Parts has kept me in hot water! I can"t recommend you folks strongly enough.
- Steve H.